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Overview

The Reviews tab shows your Google reviews with AI-powered sentiment analysis, theme grouping, and response tools. What you see: scan sentiment, open a negative review, generate an AI response draft, edit the reply, and filter into lower-star reviews.

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What you see

  • Your reviews from Google Business Profile with star rating, date, and reviewer name
  • Sentiment analysis — AI groups reviews by theme (service quality, wait time, pricing, cleanliness, staff)
  • Owner response rate — what percentage of reviews you’ve responded to (7-day, 30-day, overall)
  • Response templates — reusable reply templates for positive, negative, and neutral reviews

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Responding to reviews

If your Google Business Profile is connected (Settings > Business), you can reply to reviews directly from the dashboard:
  1. Click any review to expand it
  2. Click Draft AI response for an AI-suggested reply based on the review content
  3. Edit the draft to your liking
  4. Click Post reply to publish directly to Google
Responding to reviews within 24 hours improves your Google ranking and builds customer trust. NearIQ’s AI drafts save you time while keeping responses personal.

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Response templates

Create reusable templates in Settings > Business > Response Templates:
  • Positive — thank customers and encourage return visits
  • Negative — acknowledge concerns and offer resolution
  • Neutral — engage and invite more detailed feedback

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Plan availability

FeatureFreeStarterGrowthAgencyEnterpriseScale
View reviewsYesYesYesYesYesYes
AI draft responses—YesYesYesYesYes
Reply via GBP—YesYesYesYesYes
Response templates—YesYesYesYesYes
Competitor reviews——YesYesYesYes