> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neariq.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Reviews

> Monitor, analyze, and respond to your Google reviews and competitor reviews.

## Overview

The Reviews tab shows your Google reviews with AI-powered sentiment analysis, theme grouping, and response tools.

<video controls muted playsInline preload="metadata" poster="https://neariq.io/hero/dashboard-reviews-poster.webp" style={{ width: "100%", borderRadius: "8px", border: "1px solid rgba(15,14,12,0.16)", margin: "1rem 0" }}>
  <source src="https://neariq.io/hero/dashboard-reviews.webm" type="video/webm" />

  <a href="https://neariq.io/hero/dashboard-reviews.webm">Watch the reviews walkthrough.</a>
</video>

What you see: scan sentiment, open a negative review, generate an AI response draft, edit the reply, and filter into lower-star reviews.

## What you see

* **Your reviews** from Google Business Profile with star rating, date, and reviewer name
* **Sentiment analysis** — AI groups reviews by theme (service quality, wait time, pricing, cleanliness, staff)
* **Owner response rate** — what percentage of reviews you've responded to (7-day, 30-day, overall)
* **Response templates** — reusable reply templates for positive, negative, and neutral reviews

## Responding to reviews

If your Google Business Profile is connected (Settings > Business), you can reply to reviews directly from the dashboard:

1. Click any review to expand it
2. Click **Draft AI response** for an AI-suggested reply based on the review content
3. Edit the draft to your liking
4. Click **Post reply** to publish directly to Google

<Tip>Responding to reviews within 24 hours improves your Google ranking and builds customer trust. NearIQ's AI drafts save you time while keeping responses personal.</Tip>

## Response templates

Create reusable templates in Settings > Business > Response Templates:

* **Positive** — thank customers and encourage return visits
* **Negative** — acknowledge concerns and offer resolution
* **Neutral** — engage and invite more detailed feedback

## Plan availability

| Feature            | Free | Starter | Growth | Agency | Enterprise | Scale |
| ------------------ | :--: | :-----: | :----: | :----: | :--------: | :---: |
| View reviews       |  Yes |   Yes   |   Yes  |   Yes  |     Yes    |  Yes  |
| AI draft responses |  --  |   Yes   |   Yes  |   Yes  |     Yes    |  Yes  |
| Reply via GBP      |  --  |   Yes   |   Yes  |   Yes  |     Yes    |  Yes  |
| Response templates |  --  |   Yes   |   Yes  |   Yes  |     Yes    |  Yes  |
| Competitor reviews |  --  |    --   |   Yes  |   Yes  |     Yes    |  Yes  |